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What should I do if my card transaction fails?

Here are steps to ensure that we can accept your card:

1. If you’re using a non-US bank, allow foreign transactions
If you’re using a non-US bank, your bank may have declined the attempt because it’s a foreign transaction.The solution is to enable foreign transactions on your card. Some banks allow you to do this online. Other banks require that you contact the bank, for example by phone.

2. Allow online transactions
If online purchases aren’t enabled for your card, your bank would have declined the transaction. As above, you would need to enable your card for Internet transactions, either through your online banking or by contacting your bank’s customer service

3. Add sufficient funds
You may have insufficient funds in your account. Please ensure that you have a sufficient balance on your account before you try to use the card again.

4. Double-check your CVC
Your CVC check might have failed. “CVC” stands for card verification code. MasterCard, Visa, Diners Club, Discover, and JCB credit and debit cards have a three-digit card security code. The code is the final group of numbers printed on the back signature panel of the card. New North American MasterCard and Visa cards feature the code in a separate panel to the right of the signature strip. American Express cards have a four-digit code printed on the front side of the card above the number. Please make sure that you enter the CVC correctly on the checkout page.

5. Allow transactions from English-by-Phone
If the above steps don’t help, contact your bank directly and ask them to allow transactions from the merchant known as “English-by-Phone.”

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